Privacy Policy

Costello’s Makery is a trading name of Fenrhus Ltd.

Throughout this Privacy Policy, “Costello’s Makery”, “we”, “us” and “our” refer to Fenrhus Ltd, which is the data controller responsible for your personal data.

 

Contact details

 

Costello’s Makery / Fenrhus Ltd
Correspondence Address: PO Box 7169, Unit 144997, Poole, ENG, BH15 9EL, GB
Email: hello@costellosmakery.com
Telephone: +44(0)20 8064 4057

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If you have any questions about this Privacy Policy or how we use your data, please contact us using the details above.

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2. What personal data we collect

 

We may collect and process the following personal data:

• your name

• your business name

• your email address

• your telephone number

• your postal address

• details you provide through our contact forms, questionnaires or other communications

• project information, business information and files you send to us

• billing and payment information

• records of our emails, calls, messages and other correspondence

• website usage data, such as IP address, browser type, device information and pages visited

• cookie-related data where applicable

 

We only collect personal data that is relevant to our services, our website or the running of our business.

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3. How we collect your data

 

We may collect your personal data when:

• you contact us by email, phone, social media or through our website

• you complete a contact form or enquiry form

• you fill in an onboarding questionnaire

• you become a client or supplier

• you subscribe to updates or marketing communications

• you browse our website

• you communicate with us in any other way

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4. How we use your personal data

 

We may use your personal data to:

• respond to your enquiries

• provide quotes, recommendations and services

• onboard clients and manage projects

• communicate with you about your enquiry or project

• create, deliver and improve our services

• issue invoices and maintain financial records

• run and administer our business

• maintain website security and performance

• improve our website, content and customer experience

• send marketing communications where we are permitted to do so

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5. Our lawful bases for processing your data

 

We process personal data using one or more of the following lawful bases:

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Contract

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Where we need your personal data to provide services to you, take steps at your request before entering into a contract, or carry out work we have agreed to provide.

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Legitimate interests

 

Where it is necessary for our legitimate business interests, including:

• responding to enquiries

• managing projects

• running our business efficiently

• improving our website and services

• keeping internal records

• protecting our website, systems and business operations

We will only rely on this basis where our legitimate interests do not override your rights and freedoms.

Legal obligation

Where we need to use or keep your personal data to comply with legal or regulatory obligations, such as tax, accounting or legal record-keeping requirements.

Consent

Where you have given clear consent, for example to receive marketing emails or where consent is required for certain cookies or tracking technologies.

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6. Marketing communications

 

We may send you updates, news or marketing communications about Costello’s Makery where we are legally allowed to do so.

You can opt out of marketing at any time by:

• clicking the unsubscribe link in any marketing email, or

• contacting us directly using the details in this Privacy Policy

We will not sell your personal data to third parties for their own marketing purposes.

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7. Who we share your data with

 

We may share your personal data with trusted third parties where necessary to operate our business or provide services to you. These may include:

• website hosting providers

• website platform providers

• domain and email service providers

• payment processors

• accountants or professional advisers

• print suppliers or fulfilment providers

• form, questionnaire, file storage or project management software providers

• legal or regulatory authorities where required

We only share the minimum information needed for the relevant purpose.

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8. International transfers

 

Some third-party providers we use may store or process data outside the UK.

Where this happens, we will take reasonable steps to ensure your personal data is protected appropriately and handled in line with applicable data protection laws.

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9. How long we keep your personal data

 

We only keep personal data for as long as reasonably necessary for the purposes set out in this Privacy Policy, including to meet legal, accounting or reporting requirements.

As a general guide:

• enquiry data may be kept for up to 12 months after our last contact

• client and project data may be kept for up to 6 years after the end of the project

• marketing data may be kept until you unsubscribe or ask us to stop

• website analytics or cookie data may be kept in line with the relevant platform settings

We may keep data for longer where necessary to comply with legal obligations or to resolve disputes.

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10. Cookies and similar technologies

 

Our website may use cookies and similar technologies to:

• help the website function properly

• understand how visitors use the site

• improve website performance and user experience

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can usually control cookies through your browser settings and, where available, through our cookie banner or preferences tool.

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11. Your rights

 

Depending on your circumstances, you may have the right to:

• request access to the personal data we hold about you

• ask us to correct inaccurate or incomplete data

• ask us to erase your personal data

• ask us to restrict how we use your data

• object to our use of your data

• request that we transfer your data to you or another provider

• withdraw consent at any time where we rely on consent

If you would like to exercise any of these rights, please contact us using the details in this Privacy Policy.

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12. Complaints

 

If you have any concerns about how we use your personal data, please contact us first and we will do our best to resolve the issue.

If you are not satisfied with our response, you may complain to the Information Commissioner’s Office (ICO), the UK data protection authority.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://www.ico.org.uk

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13. Third-party links

 

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies or content of those third-party sites.

If you follow a link to any external website, we encourage you to read their privacy policy before submitting any personal data.

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14. Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes to our business, services, website or legal obligations.

Any updates will be posted on this page and the “Last updated” date at the top of this policy will be amended.

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15. Contact us

 

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Costello’s Makery / Fenrhus Ltd
Correspondence Address: PO Box 7169, Unit 144997, Poole, ENG, BH15 9EL, GB
Email: hello@costellosmakery.com
Telephone: +44(0)20 8064 4057