Terms & Conditions

Last updated: 12th March 2026

These Terms and Conditions ("Terms") set out how you may use this website and buy products or services provided by Costello's Makery.

By using this website, joining our email list or booking work with us, you agree to these Terms.

1. Who we are

Costello’s Makery is a trading name of Fenrhus Ltd.

Throughout these Terms & Conditions, “Costello’s Makery”, “we”, “us” and “our” refer to Fenrhus Ltd.

Contact details

Costello’s Makery / Fenrhus Ltd
Correspondence Address: PO Box 7169, Unit 144997, Poole, ENG, BH15 9EL, GB
Email: hello@costellosmakery.com
Telephone: +44(0)20 8064 4057

2. About these terms

These Terms & Conditions apply to all services supplied by Costello’s Makery, unless we expressly agree otherwise in writing.

By instructing us, approving a quote, paying a deposit or making any payment for our services, you agree to be bound by these Terms & Conditions.

If a specific written proposal, quotation or project agreement contains terms that conflict with these Terms & Conditions, the specific written proposal, quotation or project agreement will take priority.

3. Our services

Costello’s Makery provides practical business support services, including but not limited to:

website design and build services
branding and visual identity tidy-ups
Google Business Profile and review setup support
print and design services
related business kits, add-ons and support services

All services are provided based on the scope agreed in writing before work begins.

Unless expressly stated otherwise, our services do not include:

legal advice
accounting or tax advice
regulated marketing or financial advice
guaranteed rankings, leads or sales outcomes
ongoing support beyond the agreed scope
complex custom development outside the agreed package

4. Quotes, proposals and bookings

Any quote, proposal or package information provided by us is subject to availability and may be withdrawn or amended before acceptance.

A project is only confirmed when:

you accept our quote or proposal in writing, and
where required, you pay any requested deposit or upfront payment

We reserve the right to refuse work that is outside our scope, capacity or values.

Unless otherwise stated, quotes are valid for 14 days from the date issued.

5. Client responsibilities

To allow us to complete the work efficiently, you agree to:

provide accurate and timely information
respond to requests for approvals, feedback and materials within a reasonable time
provide any content, images, access details or other materials needed for the project
ensure that anything you send us is lawful and that you have the right to use it
review drafts and provide feedback promptly
check final content and details carefully before approval or launch

You do not need to provide polished wording, professional photography or a perfect brief unless we specifically agree that this is your responsibility. In many cases, we work from rough information and shape it into a clearer final result. However, you remain responsible for checking that the final approved output is accurate for your business.

We are not responsible for delays caused by late responses, incomplete information, missing approvals or third-party access issues.

6. Scope of work

The agreed service will be limited to the scope set out in the relevant quote, proposal, package or order confirmation.

Any work requested outside the agreed scope may be treated as additional work and charged separately.

Examples of out-of-scope work may include:

additional pages
extra revisions
significant rewrites after approval
extra design concepts
third-party platform fixes not included in the package
urgent turnaround requests
additional print items
new features or integrations not originally agreed

Where extra work is requested, we will normally confirm the additional cost before proceeding.

7. Timelines and delivery

Any timeframes given by us are estimates unless expressly confirmed as fixed deadlines.

We will aim to deliver the work within a reasonable time, but we are not liable for delays caused by:

late or incomplete client responses
technical issues beyond our control
third-party platform delays
supplier delays
force majeure events
changes to the agreed scope

Where a project depends on your input, approvals or materials, the timeline may be paused until these are received.

8. Revisions

Unless otherwise stated, our fixed-price website and design kits include one round of revisions.

A “round of revisions” means one set of consolidated feedback from you following review of the draft.

Additional revisions, changes after approval or requests that materially alter the agreed direction may be charged separately.

We reserve the right to charge for excessive revisions or repeated changes beyond the original brief.

9. Prices and payment

All prices are in GBP (£) unless otherwise stated.

We reserve the right to request:

full payment in advance
a deposit before work begins
staged payments for larger projects

Payment terms will be stated in your quote, proposal or invoice.

Unless otherwise agreed in writing:

invoices are due within 7 days
final files, launch access or publication may be withheld until full payment is received

If payment is not made on time, we reserve the right to:

pause work
delay delivery
withhold final files or publication
cancel the project
charge reasonable recovery costs and statutory interest where applicable

Title in any deliverables that are intended to transfer to you does not pass until all sums due to us have been paid in full.

10. Cancellations and refunds

Business clients

If you cancel a project after work has started, you remain liable for:

any non-refundable deposit
any work already completed
any third-party costs already incurred on your behalf

Refunds for business clients are generally not available once work has begun, except where we agree otherwise in writing.

Consumer clients

If you are a consumer and purchase services from us online, by phone, by email or otherwise at a distance, you may have a legal right to cancel within 14 days of the contract being made. However, if you ask us to begin work during that period, and acknowledge that your cancellation rights may be affected once the service has started or been fully performed, you may lose some or all of that right depending on how much work has been completed.

If you are a consumer and wish to cancel, please contact us immediately using the contact details above.

Where a consumer validly cancels after asking us to start work within the cancellation period, we may be entitled to charge for the proportion of work already carried out.

11. Client content and materials

You retain ownership of the content and materials you supply to us.

By supplying content, images, logos, wording or other materials, you confirm that:

you own them, or
you have the right to use them and allow us to use them for the project

You agree to indemnify us against any claims arising from materials you provide that infringe the rights of others or are unlawful.

We may refuse to use any content that we reasonably believe is unlawful, misleading, offensive, infringing or otherwise inappropriate.

12. Intellectual property

Unless otherwise agreed in writing:

we retain ownership of our pre-existing methods, templates, systems, know-how and internal processes
you receive the right to use the final paid-for deliverables created specifically for you for your business purposes
any transfer of ownership or licence applies only once all fees have been paid in full

We may reuse general know-how, non-confidential ideas, design methods, layouts, systems and working practices developed during a project.

Unless expressly included, editable source files, working files or raw project files do not have to be provided.

13. Third-party platforms and services

Some projects rely on third-party platforms, suppliers or software, including but not limited to:

Wix
domain registrars
hosting providers
print suppliers
email providers
social or Google business tools

We are not responsible for:

outages
platform changes
account restrictions
price changes
delays
policy changes
technical issues caused by third-party providers

Where we help set up or connect third-party services, ongoing fees, subscriptions and compliance obligations relating to those services remain your responsibility unless expressly agreed otherwise.

14. SEO, marketing and results

Unless expressly stated in writing, we do not guarantee:

search engine rankings
traffic levels
enquiry volume
sales conversions
review outcomes
business growth results

We provide practical design, setup and support services intended to improve presentation, clarity and usability, but business outcomes depend on many factors beyond our control.

15. Approval and launch

It is your responsibility to review drafts and final proofs carefully before approval.

Once you approve a design, proof, wording, print item or website for launch or production, you accept responsibility for the final approved version.

We are not liable for errors, omissions or issues that were visible in materials approved by you unless caused by our later unauthorised changes.

16. Print services

Where print design or print sourcing is included:

colours may vary between screens and printed output
printed samples and final print runs may vary slightly
delivery times for printed materials are estimates
we are not responsible for delays caused by print suppliers or couriers
you must check proofs carefully before approving print

If you approve a print proof, responsibility for errors visible on that proof passes to you.

17. Portfolio and promotion rights

Unless you ask us not to in writing before the project begins, we may display completed work in our portfolio, website, social media, case studies or promotional materials.

This may include:

your business name
screenshots
project summaries
publicly available links
non-confidential visuals

We will not publish confidential information that is not already public without your permission.

18. Confidentiality

We will treat confidential information you provide to us with reasonable care and will not disclose it to third parties except:

where needed to deliver the services
where required by law
where the information is already public
where disclosure is authorised by you

You agree not to disclose our confidential proposals, pricing structures, internal methods or non-public materials without our consent.

19. Limitation of liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Subject to that, to the maximum extent permitted by law:

we are not liable for any indirect, consequential or special loss
we are not liable for loss of profits, loss of business, loss of goodwill, loss of opportunity or anticipated savings
our total liability arising out of or in connection with the services shall not exceed the total amount actually paid by you to us for the specific services giving rise to the claim

You are responsible for maintaining your own backups, records and business continuity arrangements where relevant.

For consumers, nothing in these terms removes any rights you may have under applicable consumer law, including rights under the Consumer Rights Act 2015 that services be performed with reasonable care and skill.

20. Suspension or termination

We may suspend or terminate a project or service if:

you fail to pay on time
you fail to provide required information or approvals
communication breaks down for an unreasonable period
you behave abusively or unreasonably
continuing the work would be unlawful, inappropriate or impractical

If a project is suspended or terminated, you remain liable for payment for all work completed and costs incurred up to that point.

21. Force majeure

We are not liable for failure or delay in performing our obligations where this is caused by events beyond our reasonable control, including:

internet outages
supplier failures
illness
accidents
severe weather
fire
flood
strikes
power failures
government restrictions
other force majeure events

22. Privacy and data protection

We handle personal data in accordance with our Privacy Policy.

By using our website or services, you acknowledge that you have read our Privacy Policy.

23. Complaints

If you are unhappy with any aspect of our services, please contact us first and we will try to resolve the issue promptly and fairly.

24. Governing law and jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms & Conditions or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives you the right to bring a claim in another part of the UK. Distance-selling and consumer-rights rules in the UK continue to apply where relevant to consumer contracts.

25. Contact us

If you have any questions about these Terms & Conditions, please contact: